Tough Discussions
How leaders navigate uncomfortable conversations with confidence and skill
Most leaders know which conversations need to happen. The challenge is often starting them.
A team member’s performance is slipping. Conflict between colleagues is growing. Expectations are unclear. Frustrations remain unspoken. Small issues are avoided until they become bigger, more emotional, and harder to resolve.
Many leaders delay these discussions because they want to preserve relationships, avoid conflict, or find the “right moment”. Yet avoiding difficult conversations rarely makes situations easier. More often, uncertainty grows, trust declines, and problems become harder to address constructively.
At the same time, leaders who handle tough discussions effectively can create stronger teams, clearer expectations, greater accountability, and healthier working relationships. The ability to address difficult issues calmly, directly, and constructively is one of the defining capabilities of effective leadership.
In this interactive session we will explore practical approaches leaders can use to initiate and navigate difficult conversations with confidence and skill. The discussion will include practical frameworks, real-world examples, and insights from experienced leaders who have learned how to handle tough discussions effectively in their own organisations.
A team member’s performance is slipping. Conflict between colleagues is growing. Expectations are unclear. Frustrations remain unspoken. Small issues are avoided until they become bigger, more emotional, and harder to resolve.
Many leaders delay these discussions because they want to preserve relationships, avoid conflict, or find the “right moment”. Yet avoiding difficult conversations rarely makes situations easier. More often, uncertainty grows, trust declines, and problems become harder to address constructively.
At the same time, leaders who handle tough discussions effectively can create stronger teams, clearer expectations, greater accountability, and healthier working relationships. The ability to address difficult issues calmly, directly, and constructively is one of the defining capabilities of effective leadership.
In this interactive session we will explore practical approaches leaders can use to initiate and navigate difficult conversations with confidence and skill. The discussion will include practical frameworks, real-world examples, and insights from experienced leaders who have learned how to handle tough discussions effectively in their own organisations.
What you’ll gain
A highly practical session designed for HR Managers and People & Culture leaders who want to:
• Understand why difficult conversations are often delayed or avoided
• Learn practical frameworks for preparing and initiating tough discussions
• Explore how leaders can stay calm and constructive during emotionally charged conversations
• Gain practical tools for addressing accountability, conflict, feedback, and performance issues effectively
• Build confidence in handling conversations that strengthen trust rather than damage it
Participants will leave with practical strategies to help them address difficult issues earlier, communicate more effectively, and create healthier, more constructive workplace relationships.
• Understand why difficult conversations are often delayed or avoided
• Learn practical frameworks for preparing and initiating tough discussions
• Explore how leaders can stay calm and constructive during emotionally charged conversations
• Gain practical tools for addressing accountability, conflict, feedback, and performance issues effectively
• Build confidence in handling conversations that strengthen trust rather than damage it
Participants will leave with practical strategies to help them address difficult issues earlier, communicate more effectively, and create healthier, more constructive workplace relationships.
Registration
A registration fee of RWF 60,000 is payable by Monday 1 June 2026. Please register using the registration button above.
This event is brought to you by TES and Q-Sourcing Servtec.